Bach Veterinary Clinic is committed to protecting the privacy and confidentiality of personal information that we collect from our clients and website users. This Privacy Policy explains how we collect, use, and disclose your personal information.
Information We Collect
We may collect personal information from you when you visit our website, contact us through our website, or use our services. The types of personal information we may collect include:
- Name, address, and contact information (phone number and email address)
- Pet’s name, age, and medical history
- Payment information (credit card or bank account information)
How We Use Your Information
We use your personal information to provide you with veterinary services and to manage our business operations. Specifically, we may use your personal information for the following purposes:
- To communicate with you regarding your pet’s medical care
- To process payments for our services
- To send you promotional materials or newsletters (only if you have given us consent to do so)
Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- To provide you with veterinary services (e.g., sharing your pet’s medical history with a specialist or referral hospital)
- To process payments for our services (e.g., sharing your payment information with our payment processor)
- To comply with legal obligations (e.g., sharing your information with law enforcement or regulatory authorities)
Third-Party Websites
Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices or content of these websites.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, and use. However, no transmission of data over the internet can be guaranteed to be completely secure, and we cannot guarantee the security of any information you transmit to us.
Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information, please contact us immediately at (859) 356-8883.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page periodically to review any changes.
SMS Communications and Mobile Data
We may collect your mobile phone number and consent to receive SMS messages when you opt in to receive text messages from us. We use this information to send you messages about upcoming appointments, scheduled services, and general customer care.
Your mobile opt-in data and phone number will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent information will not be shared with any third parties except to facilitate SMS delivery with our service provider.
Message and data rates may apply. Standard messaging frequency varies. You can contact your wireless provider for pricing information.
This information is collected solely to provide the SMS services you have opted in for.
SMS Opt-Out and Help
You can cancel SMS messaging at any time by replying “STOP” to any message you receive from us. After you send STOP, you will receive a confirmation message and no longer receive further messages.
To re-subscribe and opt back in, reply “START”.
For assistance or more information, reply “HELP” or contact our office.
Contact Us
If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at (859) 356-8883.
